Consumer Protection:

Question: What consumer protection laws can help me dispute an unfair purchase or deceptive sales tactic in Ontario?

Answer: Access Ontario Legal Services provides paralegal services for Ontario consumer protection matters, helping you understand your rights, gather evidence, and pursue remedies such as contract cancellation, refunds, or damages under Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A and other applicable rules.   They can also assist with demand letters, negotiation, and representing you in appropriate forums when a business uses unfair practices, misrepresentation, or improper contract terms.

In the world of commerce, and in particular matters of consumer transactions, the individual person as a purchasing consumer is often at significant disadvantage in business dealings, especially when such business dealings involve large corporations.  To help balance the playing field, so to help ensure that individual consumers receive fairness during business dealings, consumer protection laws were put into place.

Without the protection of consumer protection statutes, consumers would be subjected to the common law and the age old adage of buyer beware or caveat emptor as such is known in Latin) and often referred to within historical legal precedents.

The Law

The law contains many statutes that contain provisions providing protection to consumers including, among various others:

• The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
• The Competition Act, R.S.C. 1985, c. C-34; and
• The Sale of Goods Act, R.S.O. 1990, c. S.1.

In addition to the statute laws as above, and despite buyer beware principles, the common law as ruled by judges also contains protections for consumers such as implied warranties requiring that sellers to supply products appropriate for the intended purpose or for the performance of good work.

Common Issues Include: